FAQ’s

FAQ’s

NDIS Provider FAQs

Common questions about NDIS supports, service areas and how to start with Felice Care across Melbourne's western suburbs.

  • Is Felice Care an NDIS registered provider?
    Yes. Felice Care is an NDIS registered disability support provider (ABN 81 686 162 998). We support participants across Melton, Cobblebank, Werribee, Tarneit, Truganina, Caroline Springs, Point Cook, Bacchus Marsh and the wider western Melbourne region.
  • What NDIS services do you provide?
    We provide personal care, daily living support, domestic assistance, community access and transport, support coordination, respite care, overnight care, and 24/7 in-home disability support tailored to each participant's NDIS plan.
  • Which suburbs do you service?
    Felice Care serves Melbourne's western suburbs including Melton, Melton South, Cobblebank, Werribee, Werribee South, Tarneit, Truganina, Caroline Springs, Hoppers Crossing, Point Cook, Bacchus Marsh, Sunshine, Footscray, Williamstown, Yarraville and many surrounding areas. View the full list on our service areas page.
  • How do I find an NDIS provider near me?
    Search NDIS registered providers covering your suburb, review their service inclusions, and contact them to confirm availability. Felice Care offers a free no-obligation consultation for participants in Melbourne's west — call +61 403 072 474 or email admin@felicecare.com.au.
  • Do you offer 24/7 disability support?
    Yes. We provide round-the-clock NDIS support including overnight care, weekend shifts, and emergency cover for participants who need continuous assistance.
  • How quickly can I start services with Felice Care?
    Onboarding is usually completed within a few business days. We'll review your NDIS plan, discuss your goals, match you with a suitable support worker, and agree on a schedule that works for you.
  • What types of NDIS funding do you accept?
    We support self-managed, plan-managed, and NDIA-managed participants. Our team can help you understand which of your NDIS budgets cover the supports you need.
  • Can I choose my support worker?
    Yes. We carefully match support workers based on your needs, preferences, language, and personality. If a worker isn't the right fit, we'll find another. Continuity of support is one of our core commitments.
  • Do you provide culturally diverse care?
    Absolutely. Our team includes support workers from diverse cultural and linguistic backgrounds. We respect your background, faith, dietary preferences and family customs in every interaction.
  • How do I make a complaint or give feedback?
    We welcome feedback. You can call us, email admin@felicecare.com.au, or use our contact form. All concerns are taken seriously and addressed in line with NDIS Quality and Safeguards Commission standards.
Still have questions?

Get in touch with our team

Speak with our friendly team about your NDIS plan and the supports you need. Call +61 403 072 474 or email admin@felicecare.com.au.

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